Passengers Of Delta Air Are Stranded At The Airport

Thousands of air passengers around the world have been left stranded after a power cut forced the US airline Delta to suspend flights.

The incident caused delays across the US and in Japan, Italy and the UK.
Airport check-in systems, passenger advisory screens, the airline's website and smartphone apps were affected by the systems failure on Monday.
After six hours, Delta said flights had resumed on a limited basis but warned of continuing delays and cancellations.
The airline suspended or cancelled dozens of departures early on Monday, with airport agents forced to write out boarding passes by hand.

Delta CEO Ed Bastian apologised for the inconvenience caused to passengers in a video message.
"The Delta team is working very hard to restore [services] and get the system back [operating] as quickly as Our systems are down everywhere," the company at one point told its customers on Twitter.
Passengers around the world complained of long check-in queues, with many sleeping on the floor.
"This is ridiculous," one of hundreds of passengers stuck at Newark Liberty International airport in New Jersey told Reuters news agency.
"I don't understand what is going on here. It's just a mess," she said while waiting at Delta's check-in counter.
Another passenger complained of "utter confusion across the board" on social media while another said the airline had not provided enough staff at check-in counters to explain what was going on.
Many travellers posted their unhappiness on social media, making #Delta a top trending topic.
A Delta statement said the power cut caused its computer systems to crash.
After the problem was resolved, the airline warned that many passengers still faced delays and cancellations because of the knock-on effect of the earlier disruption.
Delta ranks third in the world in terms of passengers carried, according to industry body the IATA.
The airline has advised customers to check the status of their flight before heading to the airport.

 

Passengers complained of long queues at check-in desks

 

Flights across the US have slowly been returning to normal

The overnight power failure took place in Atlanta, near Delta's headquarters, the company said.
It will damage Delta's reputation for punctuality and lack of cancellations, USA Today commented.
While Delta has one of the best reliability records in the industry, the Wall Street Journal reported, its "relative outperformance" has left stranded passengers with fewer options when it comes to allowing them to rebook at discounted fares.
One passenger told the BBC he was waiting with "several hundred" fellow stranded passengers at San Francisco airport, after being asked to leave a plane he had boarded.
"We were ordered off the plane after approximately an hour or more," said Dick Ginkowski, who said that tempers were starting to get strained.
Delta has been responding to unhappy customers on Twitter and has issued guidelines for affected passengers.